Reference

Legal Framework Built Around Your Account

We've structured luna88's legal foundation to protect your deposits, withdrawals and personal data across Indonesia and supported regions.

Account SecurityPayment ComplianceData ProtectionRegional AccessWithdrawal Verification
Explore the Lobby Read FAQ
luna88 Legal Framework Built Around Your Account
CONTACT PATHS

How to Reach Us on Legal Questions

Live Chat Open the chat widget in the bottom-right corner of your account.
Email Support Send account or legal questions to [email protected]. We reply within 12 hours.
In-Account Help Go to Settings > Legal & Account > Contact Support directly from the app…
HOW WE OPERATE

Data Handling, Security and Your Rights

Account Verification

We verify your identity at signup and confirm your payment method on first deposit. Your account is locked until verification clears, usually within 2–4 hours. This protects you and ensures compliance with regional financial regulations.

Data Retention

We keep your account data for the duration of your membership. After you request closure, we retain records for 24 months for regulatory audits and dispute resolution, then securely delete them.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in Settings > Privacy. Essential cookies (login, payment) stay active for security.

Payment Security

DANA, OVO, GoPay and QRIS deposits are encrypted end-to-end. We never store your full payment details; your wallet only holds your chip balance. Withdrawals are verified against your registered payment account.

Data Access Requests

You can request a full copy of your account data, activity logs and personal information. Go to Settings > Account > Download My Data. We provide it within 5 business days in a portable format.

Account Closure

Request closure in Settings > Legal & Account > Close My Account. We freeze all play immediately and verify zero outstanding balance within 48 hours. Remaining chips are refunded to your original payment method within 5 business days.

Your Rights, Data and Account Access

We operate where local law permits. Your eligibility depends on local law in your region and your age at signup. We verify all new accounts within 24 hours using your payment method and identity confirmation. If your region has access restrictions, we'll notify you during account creation.

DANA, OVO, GoPay and QRIS transfers are encrypted and handled by official payment partners. We never store your full payment credentials; only your chip balance and transaction history live on your account. Withdrawals are verified against your registered payment account before we process them.

Yes. Go to Settings > Account > Download My Data to request a full copy of your account details, activity logs and personal information. We provide it within 5 business days in a portable, machine-readable format. This is your right under data privacy law in supported regions.

We retain your account data for 24 months after closure to comply with regulatory requirements and resolve any disputes. After that period, we securely delete all personal information. You can request earlier deletion in some cases; contact support to discuss your situation.

Withdrawal requests are verified within 24 hours. Once approved, DANA, OVO, GoPay and QRIS transfers arrive in 1–3 minutes; bank transfers take 1–2 business days depending on your bank. We verify your identity and check for outstanding bets before processing any payout.

Contact our support team via live chat, email or in-account help. We investigate and respond within 48 hours. If unresolved, disputes follow the escalation process set by your local financial authority. Keep screenshots of your account activity and any communication with us.

We use session cookies for login and analytics cookies to improve the platform. Visit Settings > Privacy to manage non-essential cookies. Essential cookies (security and payment) stay active to keep your account safe and ensure transactions process correctly.

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