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How luna88 Protects Your Privacy

Q: What if I see a withdrawal from my account I don't recognise?

Contact us immediately via live chat or email support@luna88.best. We'll freeze your account, review the transaction, and file a dispute if it's fraudulent. All withdrawals require two-factor authentication, so unauthorised withdrawals are rare.

When you open an account with us, your personal information and payment details stay encrypted and secure.

Encryption on all account dataNo third-party data salesWithdrawal verification for account safety

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What This Privacy Policy Covers

luna88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains what information we collect when you register, deposit, play and withdraw. We collect your name, email, phone number and payment method details to verify your account and process transactions. We keep cookies and device identifiers to remember your login session and game preferences

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across visits. Where local law permits, we may use anonymised gameplay data to improve our live tables and slot lobbies, but we never sell your personal information to advertisers or data brokers. Your account remains yours alone; we're transparent about what we store, how long we
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keep it, and who inside luna88 can access it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Request Changes to Your Data

If you want to update your personal information, request a copy of your data, or ask us to delete your account, our privacy team is here…

DATA SECURITY

How We Keep Your Account Safe

Your luna88 account is protected by multiple layers. We use TLS encryption for all logins and payment processing, so data in transit can't be intercepted.

Password & Login

Your login credentials are hashed with industry-standard algorithms. Enable two-factor authentication in Settings > Security to add a second verification layer.

Payment Data Handling

We never store full card numbers or banking credentials. DANA, OVO, GoPay and QRIS transactions are tokenized so your actual payment details stay with your bank or e-wallet.

Withdrawal Verification

Before any withdrawal clears, we verify your identity and cross-check the destination account matches your registered details to prevent fraud.

Data Retention

We retain account data for the duration of your membership plus five years after closure (where local law requires it). Session cookies expire after 30 minutes of inactivity.

Internal Access

Only luna88 staff with a verified need—support agents, fraud analysts, payment specialists—can view your personal data. Access is logged and audited monthly.

Breach Response

If we detect unauthorised access to your account, we'll notify you within 24 hours via email and SMS to the phone number on file.

Privacy Policy Questions

Below are the privacy questions we hear most often from players in Indonesia and across the region. If your question isn't covered here, reach out to our support team via the channels listed above.

When you close your account, your personal information is anonymised after five years (or as required by local law). We keep a record of your account activity for fraud prevention and regulatory compliance, but we no longer use it for marketing or service purposes.

Yes. Log in, go to Settings > Privacy & Data > Request My Data, and we'll email you a full export of your account information, transaction history and preferences within five working days.

No. We don't sell, rent or share your personal data with advertisers, data brokers or marketing firms. We only share data with payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud partners where necessary to process transactions safely.

We use cookies to store your login session, remember your game preferences, and analyse how you use luna88 (so we can improve the live tables and lobbies). You can disable non-essential cookies in your browser settings; session cookies are required to stay logged in.

Contact us immediately via live chat or email [email protected]. We'll freeze your account, review the transaction, and file a dispute if it's fraudulent. All withdrawals require two-factor authentication, so unauthorised withdrawals are rare.

Yes. The luna88 app and mobile browser site use the same encryption as our desktop version. Your connection is encrypted end-to-end, and session data is cleared when you log out on any device.

We comply with lawful requests from government agencies and law enforcement where local law permits. We'll disclose the minimum information necessary and, where permitted, notify you of the request.

How luna88 Protects Your Privacy

How to Request Changes to Your Data

How We Keep Your Account Safe

Password & Login

Payment Data Handling

Withdrawal Verification

Data Retention

Internal Access

Breach Response

Privacy Policy Questions

01 What happens to my data if I close my luna88 account?

02 Can I download a copy of my personal data from luna88?

03 Does luna88 sell my information to third parties?

04 How do you use cookies, and can I opt out?

05 What if I see a withdrawal from my account I don't recognise?

06 Is my information safe if I play luna88 on mobile?

07 Does luna88 share data with the government or law enforcement?

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