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Terms and Conditions That Protect Your Play

When you open an account with luna88, you agree to a straightforward set of rules that keep your deposits safe, your withdrawals clear and fair, and your account…

Account eligibility and verificationDeposit and withdrawal termsDispute resolution process
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luna88 Terms and Conditions That Protect Your Play
GET IN TOUCH

How to Reach Us About Your Account

If you have questions about our Terms and Conditions or need help interpreting a clause, our support team is here to walk you through it.

Live Chat Open the chat window from your account dashboard.
Email Support Send policy questions to our compliance inbox.
Account Dispute Tool File a formal dispute directly from your account settings under 'Account & History'.
SECURITY AND COMPLIANCE

How We Protect Your Account and Data

Your account data, transaction history and personal information are encrypted end-to-end on our servers. We follow industry-standard data protection protocols: passwords are hashed, payment details are tokenised so we never store full…

Data Encryption

All account data travels over encrypted channels. Deposit and withdrawal amounts, your game history, and personal details are stored with encryption at rest on secured servers.

Login Security

Sessions expire after 30 minutes of inactivity. We recommend using a unique password for luna88 and enabling two-factor verification if your region supports it.

Transaction Verification

Each withdrawal triggers identity verification. Once approved, funds clear to your DANA, OVO, GoPay or QRIS account within 24 hours. You can view the status in real-time.

Dispute Rights

You have the right to dispute any transaction within 30 days of it occurring. Submit disputes from your account history and we'll investigate and respond within 72 hours.

Account Closure

Close your account anytime from your settings. Pending withdrawals are processed before closure. Closed accounts cannot be reopened; you'll need to create a new account if you return.

Record Retention

We retain your account records, deposit and withdrawal history, and game logs for five years for compliance and audit purposes, then securely delete them.

Frequently Asked About Our Terms

No. Our terms require one account per person. If we detect multiple accounts from the same identity, we'll suspend all of them and forfeit any remaining balance. If you've lost access to an old account, contact support and we can help you recover it or permanently close it.

Withdrawals require verified identity. When you request a payout, we'll send a verification link to your registered email. Upload a copy of your ID and a recent bill showing your address. Most verifications complete within one hour; unverified withdrawal requests stay pending until verification is approved.

If funds reached your DANA wallet but you didn't authorise the withdrawal, open a dispute from your account history within 30 days. Include the transaction ID. We'll investigate with DANA and respond within 72 hours. DANA may also investigate from their side if the amount is significant.

We can close accounts if you breach the terms — for example, using false identity information, attempting to abuse promotions, or repeatedly breaching our game rules. We'll send a written notice to your registered email explaining the closure reason. Any pending withdrawals are cancelled and account balances are forfeited.

We retain closed account records, transaction history and game logs for five years for compliance and regulatory purposes. After five years, we securely delete all personal and transaction data. You can request a data export before account closure if you want your own copy.

Luna88 doesn't offer a temporary pause or suspension. You can close your account permanently from your settings, which stops all access immediately. If you return later, you'll need to create a new account. Any pending withdrawals are processed before final closure.

We update terms occasionally to comply with regulations or improve clarity. Changes are posted here and we email registered accounts 14 days before they take effect. Continuing to use your account after the 14-day notice means you accept the new terms. You can close your account at any time if you disagree with changes.

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